Responsible Gaming

Glimmer Ltd is active in the fight against the gambling pathologies and promotes the responsible gaming as a fundamental social responsibility that every person operating in the gaming industry has the moral, prior and other than legal, obligation to pursue.

As a part of our commitment to Responsible Gaming we make available to all our Players a number of tools and resources aimed to:

 

  • Provide information about Problem Gambling and risks associated with wagering games;
  • Allow Users to self-assess their gambling behaviour and detect possible signs of Problem Gambling;
  • Allow Users to take a number of actions in order to play responsibly and having full control over their gaming sessions, also by customizing the limits they wish to set;
  • Allow Users to temporarily suspend or permanently cease any gambling activities with one or more websites operated by Glimmer;
  • Provide support, assistance and guidance to Users who suspect they may be pathological players also by favouring the interaction with them;
  • Provide links and reference to Organizations and Bodies specialized in Problem Gambling;
  • Prevent the underage gambling.

 

What is Pathological Gambling?

In general, gambling has a positive connotation, linked to the social and recreational experience of group that belongs to each individual.

However it is necessary to distinguish the aware player from the problematic one. For most people, in fact, gambling is simply a pleasant pastime, occasional or habitual, but not necessarily a problem or a pathology.

The Pathological Gambling has been recognized, inter alia,   by the American Psychiatric Association as an "impulse control disorder” and is set up as a problem characterized by a gradual loss of the ability to self-limit the gambling behaviour, which ends up absorbing, directly or indirectly, more and more time daily and creating serious problems across different areas of the life.

The characteristics of the "social” or “aware” players, who are, in other words, people who play in a healthy way,  for fun , have been coded by the scientific community:

  • When the game is and remains a pastime intended for fun purposes only;
  • When the spending does not exceed the provisions of , or as permitted on the basis of earnings and family economy;
  • When the player can and manages to stop gambling as his own wish (self-control and self-determination).

It is important to pay attention and analyse the warning signs when they occur in the life of a player. The might be identified either by the player himself or by his closest relatives. If you recognize any of the following behaviours in yourself or in the people around you, as friends or a relatives ,  it is essential to talk about it with a relative  or with the family doctor , or even contact a specialist:

  • During the day, you think about gambling more often than you would like to or spend more time than the one  you have estimated  or  more money than you had decided to or can afford to lose;
  • You gamble to win back the money you have lost, lie to your relatives to hide your involvement in gambling and borrow money to gamble;
  • You feel nervous, anxious, and irritable or depressed if you cannot gamble;
  • You lose the desire to stay with the family or the friends in order to play or reduce your performances in work or study by thinking too often to gambling.

 

What kind of Player are you? Are you at risk of developing ludopathies?

If you are not sure what category of players – social or pathological - you belong to or are just curious to check how your approach to gambling qualifies you, you may take a self-assessment test.

Self-assessment tests consist in a set of simple questions covering all the key points pertaining to problem gambling and are useful resources in determining whether any gambling problems exist. However they should be considered as screening instruments only and should not be used to self-diagnose a ludopathy.  On the other hand, if you deem or simply suspect you have a gambling problem, you should seek help irrespective of the outcomes of any self-assessment test you took. 

We recommend one or more of the tests below:

 

Do you think you are gambling too much?

Research and studies have shown that problem gambling may occur less if players decide in advance how much money they would like to have available for gambling or they want to commit to play.

 

Therefore, we offer you the chance to self-limit your gambling activities on Portomasolive in several ways: 

 

Deposit Limit: At any time, you have the opportunity to limit the amount of money or money’s worth that can be deposited to fund your account over a day, a week or a month period. If you wish, you can also extend a Deposit Limit to any other gaming websites operated by Glimmer. 

 

Wagering Limit:  Before completing your registration with Portomasolive and, even subsequently, at any time, you have the opportunity to limit the amount of money or money’s worth that you can wager on the Website over a day, a week or a month period. If you deem that certain games may be riskier in respect of Problem Gambling, you can decide to set the limit only with reference to such games. If you wish, you can also extend a Wagering Limit to any other gaming websites operated by Glimmer Limited.

 

To better determine whether Wagering Limit is the most suitable tool for you, kindly note that the limit only applies to amounts of money which you have in your balance following a deposit, whereas money credited as bonus or originating from other promotional offers as well as won money are not subject this limit.

 

Loss Limit: Before completing your registration with Portomasolive and, even subsequently, at any time, you have the opportunity to limit the amount of money or money’s worth that you can loose on the Website over a day, a week or a month period. If you deem that certain games may be riskier in respect of Problem Gambling, you can decide to set the limit only with reference to such games. If you wish, you can also extend a Loss Limit to any other gaming websites operated by Glimmer Limited.

 

Once you set one of the above limits, at any time you can request its removal or make it more or less stringent, for example by increasing or decreasing its extent. If you decide to make the limit more stringent, the requested changes will immediately become effective, whereas if you wish to loosen the limit we will process your request only after the lapse of 48 hours.

 

Once a limit has been set it only may be removed upon your express request or when the stipulated duration expires.

 

To set any of the above limits just go to the Responsible Gaming section of your account with Portomasolive.

 

Do you think you are spending too much time gambling?

 

Alike the amount of money, time spent engaged in a gaming session is very important in respect of Problem Gambling. Deciding in advance the amount of time to be spent for gambling and adhering to such decision may help to prevent the occurrence of related pathologies.

 

In addition to the self-limitation tools described above, we offer you the chance to limit the time you spend on Portomasolive: at any time, you have the opportunity to limit the amount of time that you can spend on the Website over a day, a week or a month period.

 

If you decide to self-limit the time and need support of assistance, our Help-Desk is available at rghelpdesk@portomasolive.com    

 

Do you want to take a break from gambling?

If you feel you would be more comfortable by interrupting your gambling activities, we offer you the chance to take a break by self-excluding yourself from our Website for the period of time you deem most appropriate to your needs or even for an indefinite period.  Just click on the link Suspend My Account on the bottom of your account.

Once the desired self-exclusion has been implemented, at any time you can revoke it or make it more or less stringent, for example, by increasing the self-exclusion period duration. If you decide to make the limit more stringent, the requested changes will immediately become effective, whereas if you wish to loosen the limit we will process your request only after the lapse of 24 hours.

 

Once a self-exclusion period has been set it only may be removed upon your express request or when the stipulated duration expires, however revocation of an indefinite self-exclusion period can only be processed only after the lapse of seven days from the request.

 

The more aware the safer

Time spent gambling may be absorbing and, sometimes, it might pass without you are even able to realize it. In respect of repetitive games of chance, such as our virtual casino games, we offer you, at any time, the chance to set an alert at certain intervals of time, according to your needs. Such alert will immediately show you the amount of time you have been engaged in your gaming session thus far, how many games you have played, the amount you have wagered and how much money you have won or lost. You can set the alert as an actual reality check and, to make it even more effective, you may decide to exclude from the computation of the desired intervals the amount of time during which any auto-play or auto-spin feature should be enabled.

 

Responsibility even before and after

Our commitment to Responsible Gaming does not limit to the tools, resources and services described above: if you contact us as a non-registered user to request to be excluded from future gaming activities, we will take actions aimed to preventing your registration with Portomasolive unless you provide us with a written request to disregard your previous resolution. 

 

Alike, if as registered user you requested us to be excluded from gambling activities, once the self -limitation period is expired or even revoked by you, we will try to make sure that you are completely sure you wish to return to any gambling activity.  

Underage Gambling

Responsible Gaming is not just about Problematic Gambling and ludopathies.

If you are young you need to know that until 18 years you cannot gamble with Glimmer as gambling involves more risk and it is important that you are adequately protected. In fact, according to medical tests, the lower is the age when someone starts playing, the more is risk of developing a gambling addiction: a proper disease which needs to be treated and cured.


Before opening an Account with Portomasolive, Glimmer carries out the necessary verifications of the identity documents provided by the Customer and prevents the registration by persons under the age of 18.


To the adults and parents who want to prevent their children from accessing gambling sites, we highly recommends to install an internet filter to block specific websites as well as to set up passwords to prevent the access.

There are several specific, dedicated websites that allow the installation of such filters; here are some that Glimmer recommends:

 

 

 

 

 

 

Further Contacts and Links for your S.O.S – Glimmer’s Help-Desk

 

As anticipated, the first contact to be activated in case of doubt related to a gambling addiction is the family doctor, but there are also many organizations that can offer assistance to players with gambling problems with total anonymity:

In addition, we launched our dedicate Responsible Gaming Help-Desk, where our trained Staff will be available to discuss and address, with the utmost confidentiality and discretion,  any problem gambling related matters, provide support, assistance, guidance and advice should you deem yourself at risk of developing ludopathies.  

You may contact our Help-Line by sending us an email at: rghelpdesk@portomasolive.com

Our Help-Desk is operative every day from Monday to Sunday  from 10.00 AM to 12.00 AM     and is currently available in English, Maltese and Italian language.