- Do you protect my privacy?
- What type of bonus offers do you provide?
- Do I need to enable cookies?
- I want to play on your games. What do I have to do?
- What games do you offer?
- I have logged in but I'm still unable to play. What is the reason?
- Can I play for fun?
- What are the system requirements?
- Do I need to download any software?
- Are your games fair?
- What do I need to do to cash out?
- I do not know how to play the game. Where can I find more information?
- How can I place a bet?
- Why isn't my real balance updated in the casino section?
- What happens if a game is disrupted before it is finished, for example if my Internet connection is broken?
- When I go to a game page, the animation never stops and the game doesn't appear?
- How to empty my browsers cache?
- Does the casino work with AOL?
- I already loaded the game, but now it tries to load it again.
- The game "freezes" or displays an error message. The casino looks strange or I get an error while navigating through the casino. What to do?
- I forgot my password. What can I do to get a new one?
Who can play at www.portomasolive.com?
To play at www.portomasolive.com you must be at least 18 years old. For Estonian citizens, the requirements are at least 21 years of age. Unfortunately, we are unable to accept clients financially from USA.
Do you protect my privacy?
Yes. We keep your information private. We never resell your information and contact you according to your preference. Our newsletter is sent only to players who accepted subscription.
What type of bonus offers do you provide?
Please check our Casino Bonuses page for current bonuses, tournaments and prizes.
Do I need to enable cookies?
Yes. In order to distinguish you from the other users logged on we use a cookie that is stored in your browser during your session at our casino.
I want to play on your games. What do I have to do?
To play our games, you need to click either on casino, to play various casino games or live casino, to play casino games which are provided live directly from The Casino in Portomaso Malta.
In order to play on the games in the casino and also in the live casino, you need to log into your account by entering your details on the left. If you do not have an account with us, you would need to open a new account by clicking the register button.
What games do you offer?
We offer various casino games in our casino section. For the full list click on " Flash Casino" at the top. We currently offer two live casino games, Punto Banco and Roulette. To play on these games click on "Live Dealers".
I have logged in but I'm still unable to play. What is the reason?
To start playing for real money in our casino, you need to transfer funds from your main account to your casino account. Click on the game you would like to play, and in the deposit section at the top enter the amount you would like to transfer and click on "OK".
In order to play on the live games, you do not need to transfer any money as you will be using the funds you have in your main account.
Can I play for fun?
Yes you can play for fun by clicking on "Play Demo Mode" in the Casino section and then choose the game from the left hand side menu. To play for fun on the "Live" games, you need to be logged out, click on the live section and then choose the game you like to play from the lobby.
What are the system requirements?
www.portomasolive.com should work fine on every recent web browser available. However, www.portomasolive.com has been optimized for Microsoft Internet Explorer 5 and 6.
Do I need to download any software?
No there is no need to download any software. Our games run in your browser. You just need to have Flash and Java enabled. If the games do not run, download the free flash player from http://www.adobe.com/products/flashplayer/ and the free Java from http://www.java.com/en/download/index.jsp.
Are your games fair?
Yes, the games offered in the Casino section run on a random number generator. The games are played completely at random and nothing is fixed. For more information on the RNG, click on the RNG button at the bottom of the page. The games offered in the Live Casino are dealt in real time by real casino dealers from The Casino in Portomaso Malta.
What do I need to do to cash out?
To withdraw funds from your Casino Account, you just need to enter the amount you would like to transfer in the "Withdrawals" section and click "OK". The funds will be transferred back into your Main Account.
I do not know how to play the game. Where can I find more information?
You can learn more about a particular game by launching the game you wish to play and then click on "Rules".
How can I place a bet?
To place a bet, select the chip denomination and then click on your betting selection.
Why isn't my real balance updated in the casino section?
Your actual balance will be showing at the bottom of the window next to "Cash". You can also refresh the balance at the top by clicking on the refresh button next to "Casino". When doing so please note that you will be taken out of the table.
What happens if a game is disrupted before it is finished, for example if my Internet connection is broken?
The next time you log in to the "Flash Casino" section and play this game, it continues at exactly the point where you left. If the game was finished, but you never saw the result, you can request the result from support.
The cause can be:
1) You have an unsupported browser
3) Java error or Flash error may have stopped the game while initializing.
How to empty my browsers cache?
Each browser has its own way to clean the cache, and some have different names for it. Internet Explorer calls it the "Temporary Internet Files folder". There is information on how to empty the cache of some of the more popular browsers.
Internet Explorer 6.0: launch Explorer
Select "Tools" from the menu.
Select "Internet Options".
Select "General" under the sub-menu of the new window that appears.
Under "Temporary Internet Files", click "Delete Files".
Check "Delete all offline content"
Click the "OK" button.
Close all of your Internet Explorer browsers and start up a fresh one. For information about other versions of IE and other browsers, please check their respective Help section.
Does the casino work with AOL?
Yes, the casino works with AOL 4.0 or higher.
I already loaded the game, but now it tries to load it again.
Some times changes are made to the game to make them more user friendly, faster, robust etc. These changes are loaded automatically if you answer "Yes" to the dialog.
The game "freezes" or displays an error message. The casino looks strange or I get an error while navigating through the casino. What to do?
There could be a number of reasons for this.
a) Your Internet connection was disrupted. - Try to go to the casino lobby, and then back to the game again.
b) You have outdated or erroneous files in your browser cache: empty the cache.
c) Your were timed out from the casino: login again.
d) A problem in your browser: close down all browser windows and start it up again. If the problem persists and you are using Internet Explorer, the best solution is to (re)install SUN's Java .
e) A problem in your computer: reboot the computer. This should only be necessary if there is a serious problem with your computer.
I forgot my password. What can I do to get a new one?
To retrieve your lost or forgotten password, click on the "retrieve password" link on the left hand side of the page underneath the login fields. A new window will pop up asking you to enter your username and registered email address. A new password will be emailed to you.